If clients cannot see the driver near the arrivals at the airport, they should call 00905348915111, to allocate a pick-up point. Passengers should not leave the airport without informing us .
Passengers should be at the designated pick-up location at the agreed time. If there are changes or problems with the time or location, passengers must contact 00905348915111 to make another arrangement.
Clients must be ready to depart at the agreed pick-up time. Passengers cannot alter this time after the driver has arrived .
Customers must clearly state the position of their pick-ups, such as full name of the apartment or complex, unit number and other pertinent information (for example, whether it is the rear or front entrance of a hotel).
For pick-ups from residential addresses, we allow 15 minutes waiting time,
Our company does not take any responsibilty for any vehicles that may be delayed for a pick-up or drop-off due to bad weather conditions, traffic congestions, road works or any other delays.
Star Transfer can only take cash payments in Pounds, Euros or Turkish Lira. All the payments should be settled at the start of the transfer.
Passengers should inform us if they will have any additional equipment with them, such as fishing rods, bicycles, golf bags, etc. This will ensure that a suitable vehicle is sent.
Babies are also counted as passengers and we are able to provide necessary facilities such as infant, upright and booster seats. For babies and children from 3 months to 6 years in age, clients must specify whether an infant or upright seat is required. We provide these facilities for €5euro
VAT is already included in all our transfer fees. Smoking is not allowed in our vehicles.
Our company has the right not to carry passengers under the influence of alcohol or drugs, or if the driver determines that a client poses a danger to vehicle safety.
If we are somehow unable to perform your transfer due to reasons such as weather conditions, traffic jam, etc., you will be informed as soon as possible. Therefore, please check that the mobile telephone number you provide in the form is correct.
Seat belts are available in all automobiles, minibuses and buses. All transfers are performed in accordance with local laws and regulations.
Automobile speed limit; 90 km/h for inter-provincial two-way roads, 100 km/h for divided roads. 120 km/h for highways and 50 km/h for intercity driving. Speed limit for Buses, Minibuses and Midi-buses; 80 km/h for inter-provincial two-way roads, 90 km/h for divided roads, 100 km/h for highways and 50 km/h for intercity driving. Driving over these limits shall not be requested.
Our Customer Service Call Center is open 7 days a week, 24 hours a day to provide the most efficient transfer service possible. Call centre phone numbers is 0090 534 891 51 11